Broad experience
My career has two distinct but connected chapters.
The first as an interaction design specialist — working across diverse input types, interaction paradigms and platforms, defining the guidelines and systems that enabled consistency and quality at scale.
The second as a product design leader — applying those foundations in real products, expanding my experience of the systems, processes and people management that ship good work under real constraints.
Together this range or work gives me the ability to think at platform level and component level simultaneously, and of the user's experience at both.
Why me?
I read situations quickly — in how teams work, in products, in user flows — including the unexamined assumptions that look like alignment but aren't. I work to make those gaps explicit and actionable.
I'm not a consultant who hands over a deck. I work alongside product leaders and teams closely enough to actually change things — whether that means defining the structural foundation a product needs before it gets built wrong, untangling an organization that has stopped working toward a shared goal, or redirecting interaction decisions that are serving internal needs at the user's expense.
Think Head of Design Experience, Principal Design Strategist, Design Systems & Strategy Lead, UX Coordination — but I also design ways forward.
I work with startups, scale-ups and established companies — fractional, advisory or project-based.
"Jane is the best Design professional I have worked with. Connecting the mission and big picture to the details, while always keeping focused on the customer and user, is challenging for a lot of companies. It takes real skill to navigate those waters and ensure strategy is formulated well, understood, agreed and implemented properly. Jane's ability to see the big picture and know how to get people there makes all the difference."
— Bob, Co-Founder & CTO
"Jane has a fantastic mix of creative vision and attention to detail, and her ability to zoom in and out from high level strategic thinking to down in the weeds execution has been a godsend in our start-up environment. One of the top three hires I have ever made."
— Tim, SVP Product
case studies
Every project brings different challenges. Some examples:
The company had the core capabilities of a working product and a growing client list but hadn't defined an architecture in which to build them — every new engagement was effectively a custom build.
Action - Defined a modular UX/UI framework shifting the product from custom-built per engagement to configurable within a shared structure. Developed a guided journey mapping tool scaling that approach into PM-level planning.
Outcome - The framework became the structural foundation for platform strategy, enabling new product lines within the same architecture.
A fast-paced schedule, tight deadlines and under resourced; growing teams led to inconsistencies and compromised usability.
Action - Introduce a Design System and template UIs.
Outcome - Improved usability, consistency and efficiency.
Changing technical constraints and changing business priorities.
Action - Applied systems approach to process, created prototype service and modular UX to deliver designs on time.
Outcome - Prevented hold ups in sprint cycles, allowed for changes in direction, achieved with minimal resources.
Work was aligned to company structure rather than the user's experience or business goals leading to growing tech debt and obscured priorities.
Action - Change silo'd work teams to collaborative goal-oriented project teams. Introduce UX funnel methods to focus work on supporting product goals for user needs.
Outcome - Fixed disjointed UX funnels, provided transparency into tech debt vs goals, enhanced collaborative problem-solving. Aligned competing strategies and identified priorities.
A mismatch between design concept and technical architecture capabilities meant designs were largely unusable but multiple teams were already building and marketing had commited on value prop.
Action - Reconciled mismatch with: audit, gap analysis, realigned UX strategy, collaborative workshops. Centralized UX design work around a "lead" platform (Android) and de-prioritized designing UX or features where uncertainty still lay.
Outcome - Prevented hold ups for developers and engineering, stayed close to original intent but changed to implementable rather than original "bluesky" product - hit release schedule.
deep experience
Structural Foundation — Defining what kind of thing you're building before you build it. Product mapping, framework definition, modular UX/UI architecture, platform-as-product strategy.
Organizational Coherence — Ensuring the work adds up to something. Cross-functional alignment, funnel and dependency mapping, ways of working that scale beyond the design team.
Interaction & UX Integrity — Ensuring product decisions hold up against user expectations. Interaction architecture review, UX assessment, prototyping and concept definition, design direction and oversight.
Project clients include:
